How Social Media Has Changed the Face of Business Forever
2017 October 04
A lot of businesses now use social media marketing for their products and are experiencing first-hand the many benefits that social media business tools have to offer. Needless to say, the world of business has completely changed ever since social media business tools have been developed. Here are some of the major ways that business has evolved thanks to social media marketing.
1. Customer care has become more important than ever before
While earlier customer-care services was simply seen as an add-on that becomes important only occasionally, today customer-care has become one of the most important things that businesses have to focus on. Social media has made it possible for customers to reach out to the business more easily than ever before. Besides, the way in which customer grievances are handled seriously affect the business. As such, customer-care has now come to the forefront of doing business on social media.
2. Competition has developed a new dimension
Creativity has become just as important as quality, cost and other such factors that otherwise determine competition. Social media is all about visuals. As such, successful businesses depend on the ability of the creative team in the company being able to visually appeal to the prospective customers. This has given way to a new marketing culture where clever tag-lines, use of current social media trends such as ‘memes’, a new way of approaching color co-ordination and so on have become very important.
3. Phenomenal market reach
The kind of market-reach that social media has enabled business to have at any given point of time is massive. In just one shot, millions of prospective customers all over the world – even in remote locations – can be influenced by your social media marketing campaigns. This ability of social media can prove to give a powerful edge to businesses if they know how to use it right. While earlier advertising meant waiting for prospective customers to actually be present where the marketing is happening (streets, highways or even the living room), social media has brought marketing straight to the prospects on their laptops, phones and other smart devices.
4. A significant reduction in the cost of marketing
Social media has reduced the cost of marketing in terms of money, effort as well as time. Earlier, a successful marketing campaign would be a very taxing affair, with businesses ending up spending massive amounts of time and financial resources on driving them. While these options are still widely used, social media has provided alternatives for major marketing campaigns that are almost free to use!
5. Exponential exposure to new and unusual trends, demands and ways of doing business
Social Media is a meeting point for cultures and systems from different corners of the world. As such, there is a lot of information constantly coming up from social media that can greatly help your own business do better. Besides, social media gives better access to the mind of the consumer – his/her needs, demands, wants and so on – all of which can help your business like never before!
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Posted In: Social Media and Digital Marketing