How to Improve the Loyalty of Your Followers on Social Media?
2017 July 28
If you want your social media marketing campaign to thrive, you need to ensure you have healthy followers. However, most of the businesses are focusing on accumulating a large number of followers rather than focusing on improving loyalty among their followers. When your followers are loyal, they will stick around for a long time.
Luckily, there are a couple of engagement strategies you can use to win the loyalty of your followers.
1. Comprehensive answers
When your followers ask questions on social media, you need to provide detailed and concise answers to gain their respect. By providing important and new information, your followers will see that you are reliable and informative. It will also showcase that all your followers are important to your business. You can also search for people who are not your followers and find their questions about your business. You can answer these questions on platforms such as Reddit or Quora and become a leading provider of information.
2. Acknowledge comments
Your followers will quite often comment on any post of your business on social media. Some of them will also counter argue what you put up while others will say that they enjoyed reading what you have to offer. Regardless of who does what, it will only take a few seconds to respond to such comments. Even a simple “thank you” will mean a lot to your followers. As a result of this, you will be able to increase the loyalty of your existing followers.
3. Share posts
You will also have followers who will produce content based on your business or your industry. You should set aside some time every day and find such posts on social media. When you find content that is useful and worthy, you can share it with your followers. By sharing the content of such followers, they will become loyal to your business. It will also encourage others to post more content related to your business and industry.
4. Continue or start conversations
The best way to engage and build loyalty among your followers is to start or continue a conversation, rather than having a business-like response. If some of your followers want to have a conversation with you, go for it as it will be beneficial to your business. You can also look for conversations regarding your business in various groups and social media platforms. When you start or continue conversations, you will expose your business to new people, ultimately improving your visibility.
You will also have to deal with customer complaints on various social media platforms. When you receive complaints, do everything you can to resolve them as quickly as possible. When you fix the problems of your customers swiftly, you will win back their loyalty and gain the loyalty of other followers.
With these five simple interactions, you will be able to improve the loyalty of your followers on social media!
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Posted In: Social Media and Digital Marketing